About
Listed on the Australian Stock Exchange (ASX), this FMCG company is one of the largest in the Asia-Pacific region, turning more than $4.7 billion annually and a market capitalisation of more than $7.6 billion.
The organisation currently employs over 14,000 staff across six countries – Australia, New Zealand, Indonesia, Fiji, Papua New Guinea and Samoa. As an organisation that deals with large volumes of transactional data, they recognised they need better monitoring and controls across their financial systems, with a particular focus on credit card monitoring.
What we did
Our customer required a solution which identified the exceptions in its transactional data, and facilitated the handling and managing of these exceptions.
Satori’s reporting program was the right fit, with Verify identifying the anomalies in the customer’s data, and then allocating issues to key personnel for action.
An education and cultural change program around the introduction of Verify was also undertaken to ensure the right behavioural change and fast response to identified exceptions.
The results
Within months of Satori being applied to the credit card activity and processes, there was a distinct drop in the number of credit card transactions and the amount being charged to corporate credit cards.
The fast following up on exceptions had driven new efficiencies within the finance team, that was then also driving behavioural improvements in credit card use right across the organisation.